Fees and Billing Related to Record Keeping

This Regulatory Education Program (REP) session focused on how registrants need to ensure clear and detailed billing records that comply with regulatory requirements. This session has provided information and strategies on how to maintain accurate, transparent, and appropriate billing records. Participants acquired a better understanding of the Regulated Health Professions Act (RHPA) and the Personal Health Information Protection Act (PHIPA), and the standards of practice related to fees and record keeping.
Key points that were covered included:
- How to maintain appropriate fees and billing records
- The importance of informed consent and fee disclosure
- Considerations on how to avoid common billing and documentation errors
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PRESENTERS

Dr. Erin Psota
Naturopathic Doctor
Dr. Erin Psota, ND completed her naturopathic medical studies at the Canadian College of Naturopathic Medicine in 2005 after obtaining her Bachelor of Science degree at the University of Waterloo. Her passion for pediatric medicine then led her to the Southwest College of Naturopathic Medicine in Arizona to pursue a pediatrics residency.
Erin maintains a private practice in Bloor West in Toronto, working alongside family physicians and other allied health professionals to provide comprehensive care to her patients. She is continuously amazed by the healing power of the little bodies that she sees and strives to help make this generation healthier than the last.
In addition to her private practice, Erin is the clinical supervisor of the pediatric focus shifts for naturopathic students completing their final year of schooling as clinical interns.
Erin is registered in good standing with the College of Naturopaths of Ontario. In addition to supporting the Regulatory Education Program, Erin is the Chair of the Inquiries, Complaints and Reports Committee, sits on the Examination Appeals Committee and is a member of the College’s Council.

Natalia Vasilyeva
Director, Regulatory Affairs
Natalia Vasilyeva is the Director, Regulatory Affairs with the College of Naturopaths of Ontario. In this role Natalia oversees the development, maintenance and delivery of the program areas: Professional Conduct, Inspections, Quality Assurance, Patient Relations, Standards, Regulatory Education and Guidance, Consultations, Equity, Diversity, Inclusion, and Belonging Program and Risk-based Regulation.
Prior to joining the College, Natalia had provided similar support for complaints and discipline at the Board of Directors of Drugless Therapy – Naturopathy, the regulator for naturopaths prior to the formation of the College. She has previously worked as both a teacher and project manager for the Moscow School Board.
Natalia is a graduate of the Buryat State University in Ulan-Ude, Russia where she attained an equivalent to her master’s degree in teaching and linguistics. In her spare time, she enjoys reading classic literature, mystery novels, and traveling with her family.