One of the ways we protect the public interest is by receiving, investigating and acting upon complaints and reports made against Registrants of the College.

The process for investigating a complaint is outlined in the legislation that governs the College and each step of the process is designed to ensure fairness to all sides.

After a thorough review of the complaint, submissions and results of the investigation, the Inquiries, Complaints and Reports Committee (ICRC) may: 

• Take no further action if it finds insufficient evidence.
• Issue a Letter of Counsel.
• Require the Registrant to complete a specified continuing education or remediation program (SCERP), which may include education, supervision, and/or monitoring, and may require further evaluation upon completion. A summary of the SCERP is posted to the Registrant’s profile on the Public Register.
• Require the Registrant to appear before a panel of the ICRC to be cautioned. A summary of the caution is posted to the Registrant’s profile on the Public Register.
• Accept the Registrant’s Undertaking to improve their practice or to restrict their practice, which may include education, supervision, and/or monitoring. The terms of the Undertaking are posted to the Registrant’s profile on the Public Register.
• Accept an Undertaking from the Registrant to resign and to never apply or re-apply for registration as a naturopathic doctor in Ontario, which is posted to the Registrant’s profile on the Public Register.
• Refer specified allegations of professional misconduct or incompetence to the Discipline Committee.
• Refer the matter to another panel of the ICRC for incapacity proceedings if there are concerns suggesting that the Registrant is suffering from a physical or mental incapacity.

Risk Categories

The outcomes above are consistent on the following risk categories:   

• No or Minimal Risk: Information does not support taking regulatory action. 
• Low Risk: Unlikely to have a direct impact on patient care, safety, or the public interest. 
• Moderate Risk: Clinical issues requiring remediation or significant improvement through instructive or hands-on courses, mentoring, assessments and/or evaluations. Concerns related to an aspect of the Registrant’s conduct or practice that may have a direct impact on patient care, safety or the public interest if not addressed.
• High Risk: Serious concerns regarding the Registrant’s conduct or practice that are likely to have a direct impact on patient care, safety, or the public interest. Concerns cannot be addressed through other remedial actions, or previous remedial actions have been attempted unsuccessfully. Clinical issues requiring restrictions or conditions on practice, or a withdrawal or resignation from practice.

If a decision of the ICRC includes an Oral Caution, SCERP, undertaking, or referral, a notation and summary will be posted on the Public Register.

Letters of Counsel

A Letter of Counsel is a communication of the ICRC’s expectations for corrective action on behalf of the Registrant, and may include advice or recommendations to review particular standards or publications. This outcome does not appear on the Public Register but does form part of the Registrant’s history with the College.

Oral Cautions

An Oral Caution requires the Registrant to appear before a panel of the ICRC to be cautioned. The following individuals have received or are scheduled to receive an Oral Caution from the ICRC:

Arseneau, Leigh
Begin, Martin
Bolzicco, Jessica
Cannon, Rebecca
Carozza, Michael
Caversan, Amauri
Cohen, Helen
Danesh Ahmadi, Mohammad
Denis, David
Deol, Ritu
Dugoua, Jean-Jacques
Engelbrecht, Natalie
Gaylor, Kirsty
Gordon, Christina
Greib, Lowell
Grime, Tammy
Harman, Marie Colette 
Kaganovsky, Alexey
Lerman, Dana
Markou, Elias
Marsden, Eric
McGill, Heidi
Mercer, Carolyn
Phillips, Pascaline
Proulx, Andréa
Richardson, Leah
Robinson, Erica
Sium, Awet
Snider, Benjamin
Teijeiro, Marisol 
Turner, Natasha
Voitenko, Zoya
Wendler, Carly
White, Sara-Jane
Yates, Seth

Specified Continuing Education & Remediation Program (SCERP)

A SCERP requires the Registrant to successfully complete an education and remediation program specified by the ICRC. The following individuals have an ICRC outcome of SCERP currently in effect:

Arseneau, Leigh
Begin, Martin
Bolzicco, Jessica
Campitelli, Andra
Carozza, Michael
Caversan, Amauri
Charney, Thalia
Cohen, Helen
Cormier, Dawn
D’Costa, Cheryl
Danesh Ahmadi, Mohammad
Dao, Barbara
Dempster, John 
Denis, David
Deol, Ritu
Dugoua, Jean-Jacques
Gaylor, Kirsty
Gordon, Christina
Greib, Lowell
Kaganovsky, Alexey
Lee, Sung-Mee
Lerman, Dana
MacPherson, Alicia
Marsden, Eric
McGill, Heidi
Mercer, Carolyn
Mohammed, Ehab
Phillips, Pascaline
Proulx, Andréa
Rahman, Michael
Scott, Wayne
Snider, Benjamin
Teijeiro, Marisol 
Turk, Frances
Turner, Natasha
Yates, Seth

Undertakings

An Undertaking is a binding, enforceable agreement between the College and a Registrant that sets out obligations or restrictions that a Registrant must follow. 

The following individuals have an ICRC outcome of an Undertaking currently in effect:

Denis, David
Horne-Paul, Maureen
Hnatov, Vasilij
Loken, Jason
Martalog, Anca
Smith, Salna Lee

Interim Orders

After receiving a complaint or appointing an investigator, the ICRC may make an interim order to suspend or impose terms, conditions or limitations on a Registrant’s certificate of registration if the ICRC believes that their conduct is likely to expose patients to harm.

An interim order has been imposed and is currently in effect on the certificates of the following individuals:

Dhanani, Karim
Kaganovsky, Alexey
Prytula, Michael
Um, Michael

Discipline Committee Referrals

A Referral to the Discipline Committee is an outcome of the ICRC where allegations of professional misconduct or incompetence have been referred for a hearing.

The Discipline Referrals currently in effect may be found on the scheduled hearings page of our website.