How to File a Complaint

Complaints must be submitted in writing or recorded on video or audio. Although there is no time limit in which to file your complaint, it is best to let the College know as soon as possible.

To file a complaint, please follow the steps below.

1. Review the Complaints Process.

2. Complete the online complaint form.

We recommend completing the online complaint form to submit a complaint, however, a PDF complaint form is also available which may be completed in print or electronically and submitted via email, mail or fax.

When completing the complaint form you will be asked to provide the following details:

  • The name of the naturopathic doctor. If you do not know the name, provide as much detail and identifying information as possible.
  • Your full name and contact information. (The College cannot respond to anonymous complaints.)
  • The patient’s name (when relevant) if you’re submitting the complaint on someone else’s behalf.
  • Details of the problem (specific concerns, place, and date where the incident or issue occurred, etc.).
  • The names of other individuals or witnesses who could provide the College with more information.
  • Any other information that could help us process the complaint.

If you need help completing the complaint form or have questions about the process, please contact us for assistance.

3.  Include any supporting evidence.

Please provide all supporting evidence such as copies of patient records, correspondence with the naturopathic doctor or clinic staff, prescriptions, invoices, receipts, labels and/or vials of medication, etc. to the College.

The information can be uploaded and sent to the College using the online complaint form or submitted to the College via the methods listed below.

4. Submit the completed complaint form and supporting documentation.

If you have completed the online complaint form, be sure to check the box at the end of the form and re-enter your e-mail address to receive a copy of your submission by email. If you have completed the PDF complaint form, you may submit it to the College by one of the methods listed below.


Mail:   The College of Naturopaths of Ontario
            Complaints Department
            10 King Street East, Suite 1001
            Toronto, ON
            M5C 1C3

Fax:     416.583.6011