In Conversation With … Inquiries & Complaints Team

Posted On: August 15, 2022

Date:  Thursday October 27, 2022
Time: 2:00 p.m. to 3:30 p.m.
Location: Virtual (video conference)
Cost:  Free

On average, the College will conduct approximately 40 investigations of Registrants each year. These investigations arise either because a formal complaint has been received or because we have concerns about the conduct or competence of a Registrant based on information that has been brought to our attention.

The Inquiries, Complaints and Reports Committee (ICRC), with the support of the Professional Conduct staff, is responsible for overseeing both of these processes. This 90-minute interactive session will allow the public and Registrants to explore important topics such as:

  • The process for initiating investigations.
  • The role of the ICRC and what motivates its committee members.
  • How does the ICRC maintain its objectivity and ensure fairness to all involved?
  • Does he ICRC and the College disregard complaints and concerns raised.
  • What are the most common sources of complaints and inquiries investigated.
  • I’m being investigated… am I going to lose my ability to practise?

If you’d like to attend this event, please register in advance. Click here to register now.

Attendees are also invited to submit their questions in advance, which will allow our panel to answer more questions in greater detail. Click here to submit your questions.

Please note that the College cannot discuss specifics regarding active matters before the Inquiries, Complaints and Reports Committees, including on-going investigations and any interim orders, as well as any matters it has currently referred to the Discipline Committee for a hearing.

Panel members

The inquiries and complaints team is made of two groups, the Inquiries, Complaints and Reports Committee (ICRC) of the College, and staff of the Professional Conduct team of the College. This panel will include representatives from both groups.

Dr. Erin Psota, ND

Dr. Erin Psota, ND completed her naturopathic medical studies at the Canadian College of Naturopathic Medicine in 2005 after obtaining her Bachelor of Science degree at the University of Waterloo. Her passion for pediatric medicine then led her to the Southwest College of Naturopathic Medicine in Arizona to pursue a pediatrics residency.

Erin maintains a private practice in Bloor West in Toronto, working alongside family physicians and other allied health professionals to provide comprehensive care to her patients. She is continuously amazed by the healing power of the little bodies that she sees and strives to help make this generation healthier than the last.

In addition to her private practice, Erin is the clinical supervisor of the pediatric focus shifts for naturopathic students completing their final year of schooling as clinical interns.

Erin is registered in good standing with the College of Naturopaths of Ontario. She is the Chair of the Inquiries, Complaints and Reports Committees and is an active member of the Examinations Committee.

Jeremy Quesnelle

Jeremy Quesnelle is currently the Deputy CEO of the College of Naturopaths of Ontario. Jeremy began his work with the College in 2011, 4 years prior to the proclamation of the Naturopathy Act, 2007. During that time Jeremy’s focus was on regulation, standard, policy and program development in the areas of Quality Assurance, Complaint, Discipline, Inspections, Patient Relations and Controlled Acts. Since proclamation of the Naturopathy Act, 2007 in 2015 Jeremy has overseen the College’s professional practice and professional conduct departments as well as supporting the Registrar and CEO in the day to day operations and governance of the College.

Jeremy has a Bachelor of Arts degree in Archaeology and Classical Studies from Wilfrid Laurier University, in Waterloo Ontario.  How he got into health regulation is a long story.  When not working Jeremy can be found cooking, practicing jiu jitsu or chasing around his two young sons.

Natalia Vasilyeva

Natalia Vasilyeva is the Manager of Professional Conduct, a position she assumed April 2017, having been the Complaints and Discipline Coordinator with the College since 2014. In her role, Natalia provides support to both the Inquiries, Complaints and Reports Committee and supports the Discipline Committee in the planning and execution of hearings.

Prior to joining the College, Natalia had provided similar support for complaints and discipline at the Board of Directors of Drugless Therapy – Naturopathy, the regulator for naturopaths prior to the formation of the College.  She has previously worked as both a teacher and project manager for the Moscow School Board.

Natalia is a graduate of the Buryat State University in Ulan-Ude, Russia where she attained an equivalent to her master’s degree in teaching and linguistics. In her spare time, she enjoys reading classic literature and mystery novels and traveling with her family.

Rita Gupta

Since 2005 Rita has facilitated over 100 sessions (single and multi-sessions) with project teams.  During that time, she has gained experience with a wide variety of facilitation techniques and processes, adapting processes to changing situations and the needs of the group.

Rita has also used her wealth of facilitation experience to train clients on developing facilitation skills.  She has taught 2-day introductory courses that combine topics such as facilitation practices, meeting management, managing group conflict, and decision-making techniques.

Rita has experience beyond that of facilitation.  She has over 20 years of experience as a Project Manager, including a management role of Director of a PMO at an IT consulting firm.  She also has several years developing and implementing Project Processes.  She is a Certified Professional Facilitator (CPF) and a certified Project Management Professional (PMP).

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