Complaint & Reports Under Investigation

The College publishes summaries of outstanding complaint investigations as part of our commitment to transparency. The goal is to provide the public and profession with more information about complaints and reports that are reviewed by the Inquiries, Complaints and Reports Committee (ICRC). The ICRC derives its power from the Regulated Health Professions Act, 1991 to deal with concerns about naturopaths’ conduct, practice and behaviour. Cases are anonymously referenced by complaint file number.

Detailed information about complaints and reports, and the practice or conduct of naturopaths, is also included in our Annual Report, in our iNformeD newsletter and in the Complaints and Discipline sections of the website.

For health care regulators, transparency is at the core of how we work. Being open in our decisions and providing Ontarians with useful information helps to increase public confidence and trust in the profession’s ability to self-regulate. 

Active Files

 

FILE #
DATE FILE OPENED SUMMARY OF ISSUES/CONCERNS STAGE
17-013 May 17, 2017 Sexual harassment and wrongful dismissal of an employee.
Delegating to a nurse.
Stage 3 
17-016 June 22, 2017 Prescribing, dispensing or selling a drug or a substance for an improper purpose.
Contravening the Standard of Practice for Consent.
Stealing medication/supplies from an employer.
Stage 3b 
17-025R March 27, 2018 Failing to notify the College of a finding of guilt for a criminal offense.
Stage 3 
17-027 October 11, 2017 Failing to maintain appropriate therapeutic relationship and boundaries with a patient.
Failing to advise a patient to consult another health care provider/discontinuing professional services.
Providing healthcare advice about treatment outside the scope of practice.
Stage 3
17-030 October 23, 2017 Issuing false or misleading invoices.
Falsifying records related to the Member's practice.
Stage 3b
17-031 October 23, 2017 Issuing false or misleading invoices.
Falsifying records related to the Member's practice.
Stage 3b
18-002R  August 24, 2018  Contravening the Standard of Practice for Consent, Record Keeping, IVIT, Fees & Billing.  Stage 1    
18-005R  August 27, 2018  Failing to obtain a patient’s informed consent.
Issuing an invoice that is false or misleading.
Contravening the Standard of Practice for Scope of Practice, Record Keeping, IVIT, Delegation.
Stage 1   
18-006R  August 27, 2018   Delegating a controlled act to a health practitioner.
Issuing an invoice that is false or misleading.
Advertising services outside the scope of practice of Naturopathic Medicine.
Stage 1    
18-008 March 22, 2018 Failing to maintain appropriate infection prevention and control procedures.
Acting in a conflict of interest when providing patient care.
Failing to maintain the Standard for IVIT* and/or Injections.
Stage 3b  
18-009 April 3, 2018 Sexual abuse of a patient.
Failure to maintain appropriate therapeutic relationship with a patient.
Acting in a conflict of interest when providing patient care.
Stage 4
 
18-010
April 23, 2018 Recommending and/or providing inappropriate or incompetent treatment to a patient.
Failing to respond to a patient’s concerns about the recommended treatment.
Inappropriate and/or excessive billing for the services provided.
Stage 1  
18-011  April 25, 2018 Sexual abuse of a patient.
Providing treatment that might have hurt/injured the patient.
Dispensing or selling an unidentified substance. 
Failing to disclose treatment information and obtain the patient’s informed consent.
Inappropriate billing.
Stage 2  
18-012  May 9, 2018 Recommending and providing incompetent treatment to a patient.
Failure to provide relevant treatment information to patient.
Failing to respond to a patient’s concerns about the recommended treatment.
Stage 1  
18-013  May 17, 2018 Falsifying records related to the Member’s practice, alleged insurance fraud.  
 Stage 1  
18-014R  August 1, 2018  Falsifying a record relating to the member’s practice.
Issuing an invoice that is false or misleading. 
Stage 1   
18-016R  July 9, 2018 Practicing outside of ND scope and false advertising   Stage 3  
18-017R  July 9, 2018 Practicing outside of ND scope and false advertising   Stage 3  
18-019  August 8, 2018 

Contravening a standard of practice for Scope of Practice & Professional Policy on Vaccination.

 Stage 1  
18-020 August 22, 2018 Conduct unbecoming of a member of the profession.    Stage 1  
18-021 August 27, 2018  Failing to obtain patient informed consent.
Providing inappropriate treatment to the patient.
Failing to assess a patient before administering a drug. 
Delegating a controlled act to a nurse thus failing to ensure that the delegation conforms to the Nursing Act, 1991.
 Stage 1  
18-022  August 30, 2018  Providing or recommending inappropriate treatment to a patient.   Stage 1  

*IVIT - Intravenous Infusion Therapy

Closed Files
Includes all files closed between April 1, 2018 - March 31, 2019

FILE # DATE FILE OPENED
SUMMARY OF ISSUES/CONCERNS  OUTCOME DATE FILE CLOSED
16-012R
February 8, 2018
Practising and/or holding out as a person authorized to practise naturopathy while suspended.
Oral Caution May 3, 2018
17-003R October 3, 2017 Misleading advertising.
Providing services outside the scope of practice.
Contravening the Standard of Practice for Prescribing.
SCERP & Oral Caution May 3, 2018  
17-020  July 20, 2017 Inappropriate or incompetent treatment provided to a patient.
Requisitioning laboratory testing outside the context of the Naturopathic Doctor - patient relationship and charging excessive fees.
SCERP & Oral Caution July 5, 2018  
17-022
August 2, 2017 
Recommending a treatment that may have caused harm to a patient.
Performing a controlled act that the Member is not authorized to perform.
SCERP May 3, 2018
17-023R October 31, 2017 Contravening the Standard of Practice for Intravenous Infusion Therapy.
Advertising in a manner that is false or misleading.
No further action May 3, 2018  
17-024  September 20, 2017  Record Keeping deficiencies.   No further action April 5, 2018  
17-032  October 27, 2017  Failing to obtain a patient's informed consent prior to treatment.
Concealing the nature of the treatment when requested by the patient.
Recommending or providing unnecessary examination or treatment.
Referred to Discipline  June 7, 2018
 
17-033R January 24, 2018 Failing to register an IVIT* premises. No further action May 3, 2018  
17-035
November 18, 2017 
Inappropriate use of the restricted title "Physician". 
Letter of Advice April 5, 2018
17-036R  April 18, 2018  Contravening, by act or omission for various Standards of Practices.
Sexual abuse. 
Letter of Counsel  August 3, 2018  
17-037R January 31, 2018 Recommending and/or providing inappropriate or incompetent treatment to a patient. Letter of Counsel 
July 5, 2018  
17-038R
February 8, 2018
Failing to comply with the Investigators appointed by the College.
Oral Caution May 3, 2018  
17-040R January 31, 2017 Performing IVIT* prior to having met the Standard of Practice for IVIT*. Letter of Counsel  May 3, 2018  
18-001 January 26, 2018 Recommending or providing inappropriate or incompetent treatment to a patient and failure to reply to the patient's concerns.
Abruptly discontinuing professional services.
Letter of Counsel  June 7, 2018  
18-003 February 5, 2018 Inappropriate or misleading advertising. No further action June 7, 2018  
18-004R April 24, 2018  Contravening, by act or omission of the Standard of Practice for Advertising,  Conflict of Interest and Conflict of Interest Guidelines.
Using or permitting the use of a testimonial 
No further action  July 5, 2018   
18-007 March 9, 2018 Recommending and providing inappropriate or incompetent treatment.
Failing to respond to a patient's concerns about the recommended treatment.
Failing to maintain appropriate therapeutic relationships with the patient.
Letter of Counsel  August 3, 2018  
18-015R  June 28, 2018  Practicing outside of ND scope and false advertising  Letter of Counsel   September 6, 2018   

 

Complaints/Registrar's Reports Investigation Process

Stage 1. Notice of Complaint/Report

Within 14 days of receipt of a complaint or a report, the College issues a notice of complaint/report and provides a copy of complaint/report to the Member in question.  The Member may make written submissions to the ICRC within 30 days of the date of the notice.  

Stage 2. Additional comments from Complainant (Complaints ONLY)

The Member’s response is provided to the complainant who may provide comment.  

Stage 3. Review by ICRC

Once the supporting documentation and relevant information have been collected from the parties and possible witnesses involved in the complaint/report, the matter is reviewed by a Panel of the ICRC.  The Panel conducts a thorough review of the information and considers whether there are any additional documents that should be obtained or any other witnesses who should be approached. 

Stage 3a. Expert Opinion

Where standards of practice within the profession are an issue, the Panel may retain a knowledgeable member of the profession to provide an expert opinion. Similarly, experts in document analysis, DNA, mental health or other disciplines may be required in some cases.

Stage 3b. Formal Investigation (Complaints ONLY)

In some circumstances the Panel may appoint a formal Investigator, who has the power to:

  • Enter the Member's place of practice and examine records or equipment and, where necessary, copy them or remove them.
  • Summons witnesses or documents.
  • Obtain a search warrant.

​Stage 4. Decision and Reasons

Once the investigation is completed, the ICRC deliberates on the potential outcomes of the complaint/report. The ICRC Decision Pathway is a simplified tool which explains how the decisions are made. (It is located about two thirds of the way down the web page.)

After a thorough review of the complaint/report, submissions, and results of the investigation, a Panel of the ICRC will issue a decision and reasons.  Decisions may include one or more of the following:

  • Determination that there is insufficient information to support the allegations.
  • Letter of Counsel: the panel may issue a written letter of counsel to the Member providing recommendations, guidance and/or direction for improving their practice.
  • SCERP: the Panel may require the Member to complete a Specified Continuing Education or Remediation Program (SCERP), which may include education, supervision, and/or monitoring.  A summary of the SCERP is posted to the Member's profile on the Public Register indefinitely.
  • Oral Caution: the Panel may require the Member to appear before a panel of the ICRC to be cautioned.  A summary of the caution is posted to the Member's profile on the Public Register indefinitely.
  • Undertaking: the Panel may accept the Member's undertaking to improve their practice or to restrict their practice, which may include education, supervision, and/or monitoring.  Terms of the undertaking are posted to the Member’s profile on the Public Register indefinitely.  The panel may also accept an undertaking from the Member to resign and to never apply or re-apply for registration as a naturopathic doctor in Ontario, which is posted to the Member’s profile on the Public Register indefinitely.
  • Refer to a Discipline Panel: the Panel may refer specified allegations of professional misconduct or incompetence to the Discipline Committee.
  • Refer to a Fitness to Practice Panel: the Panel may refer the matter to another panel of the ICRC for incapacity proceedings if there are concerns suggesting that the member is suffering from a physical or mental incapacity.

A written decision and the reasons for the decision are provided to both the complainant and the Member except where the matter has been referred to the Discipline Committee or to another panel of the ICRC to conduct health inquires.

Stage 5. Implementation of the Outcomes

The College monitors compliance with all ICRC outcomes.  If a Member fails to comply with a decision of the ICRC, the Registrar of the College, with the approval of the ICRC, may appoint an investigator to inquire into the Member’s actions and the reasons for non-compliance.