We are often asked about who files complaints with the College about naturopaths (NDs).  There is speculation that Ontario naturopaths are the biggest source of complaints against other NDs.  The numbers couldn't be further from the truth.  In fact, since proclamation of the Naturopathy Act, 2007 on July 1, 2015, the College has received a total of 62 formal complaints, only two of which were made by NDs.  The following is a breakdown of complaints based on the source.

Total Number of Complaints       62
  • # filed by NDs
       2
  • # filed by the public/patients     
      41
  • # filed by other health professionals     
      15
  • # filed by insurance companies
       4

Although complaints may sometimes be costly and time consuming, they are a very important aspect of self-regulation.  Complaints are the method by which naturopaths in Ontario are held accountable for their actions.  That said, the complaint process should not be used to settle business disputes or settle a score, unless there is reason to believe that the actions of the ND in question constitute professional misconduct or incompetence.  

The solution to the problem of increasing numbers and costs of complaints is not stopping NDs from 'ratting each other out' but rather compliance with the rules, regulations and standards of the profession.